Service Manager - Naples, FL

Element Partners•Naples, FL

8d•Onsite

About The Position

This is a unique opportunity for a Service Manager to take full ownership of a service department at a luxury dealership. Unlike larger operations, this role involves direct involvement in all aspects of the department, from writing repair orders and dispatching work to client communication and parts management. The ideal candidate will thrive in an environment where their judgment is the final word, reporting directly to the owner/dealer principal with minimal layers of management. This position is perfect for someone who enjoys hands-on work and wants to set the standard for high-end automotive service.

Requirements

Previous management or operational experience in a luxury or independent high-line automotive service department.
Ability to write, dispatch, and close repair orders independently.
Technical credibility; technicians should seek your expertise when facing complex issues.
Excellent communication and client relations skills, particularly with discerning collectors.
A temperament suited for small teams, preferring hands-on involvement over delegation.
Direct reporting to the owner/dealer principal.

Responsibilities

Write repair orders and handle clients directly, acting as the primary advisor for most cars.
Dispatch every job based on technician skill and car requirements, not just rotation.
Perform pre-purchase inspections, PDI, track prep, storage and wake-up service, and seasonal/annual maintenance.
Manage factory warranty portals and technical bulletins, ensuring clean claims and avoiding chargebacks.
Source parts and manage lead times, especially for vehicles where parts are not readily in stock.
Coordinate transport and manage sublet work for paint, glass, wheels, and upholstery.
Focus on technician development, department gross profit, and effective labor rate.