Service Manager

Victoria Ford Alliance•Burnaby, BC

33d•Onsite

About The Position

Coastal Ford Burnaby is seeking a results-oriented Service Manager. This position holds overall accountability for planning, organizing, and controlling daily activities, ensuring the Service Department's efficiency and profitability. A strong commitment to customer satisfaction and establishing positive relationships is necessary for this role.

Requirements

highly motivated
proven track record of success
Previous service and/or experience managing an automotive service department is strongly recommended
A valid Class 5 drivers license
intermediate computer skills

Responsibilities

Provides the highest level of professionalism and quality in Automotive Parts and Service
Demonstrates strong sales skills with the ability to build the business
Ensures each customer experience exceeds Manufacturer customer satisfaction criteria
Coordinates staffing and workflow within department
Assists with shop scheduling
Oversees administrative and management tasks including technician time concerns, warranty claims issues etc.
Assists in month end closing activities
Builds a winning team by recruiting, hiring, training, coaching, evaluating, motivating, and rewarding Service Department employees
Uses tools provided to ensure all employee activities are completed per established Company and Human Resource Policies and Procedures
Evaluates employee performance, providing feedback, training, and career guidance as necessary
Supports employees in overall development and training, ensures completion of programs and courses intended to assist in gaining additional skills and certifications
Establishes a positive working environment and encourages respectful relationships with employees and customers