Service Manager

Morgan Properties•Claymont, DE

14d•$36 - $38•Onsite

About The Position

Morgan Properties is seeking an experienced, hands-on Service Manager to lead maintenance operations at our Wood Acres (178 units) and Longview (90 units) apartment communities. This is an outstanding opportunity for a maintenance leader who enjoys developing teams, solving complex maintenance challenges, and making a lasting impact on both residents and their team. At Morgan Properties, we value leaders who take ownership, lead by example, embrace challenges, and foster a culture built on teamwork, accountability, and exceptional customer service. If you're ready to join a company that invests in its people while offering industry-leading incentives, we'd love to meet you.

Requirements

2+ years of maintenance leadership or management experience
4+ years of multifamily maintenance experience or comparable technical experience
Strong expertise in HVAC, plumbing, carpentry, appliances, electrical, and general maintenance
HVAC Certification required
Proven ability to lead teams, prioritize workloads, and drive operational excellence
Experience managing preventive maintenance programs, work orders, inventory, and vendor relationships
Strong communication, organization, and problem-solving skills
Passion for delivering exceptional customer service and developing high-performing teams
Comfortable using smartphones, maintenance applications, Microsoft Teams, email, and other technology
Valid driver's license with reliable transportation
Positive attitude with a "Whatever It Takes" approach to supporting your team and residents

Nice To Haves

boiler experience preferred

Responsibilities

Lead and oversee daily maintenance operations across both communities.
Develop and execute production schedules, preventive maintenance programs, and capital improvement projects.
Supervise, coach, and mentor a team of Maintenance Technicians while promoting accountability and professional growth.
Troubleshoot and resolve complex maintenance issues involving HVAC systems, plumbing, appliances, carpentry, electrical, and general building systems.
Provide hands-on support with service requests and apartment turns when needed.
Ensure timely completion of work orders while maintaining exceptional resident satisfaction.
Coordinate vendors and contractors to ensure quality workmanship and timely project completion.
Manage inventory, maintenance materials, tools, and equipment.
Conduct regular inspections of buildings, grounds, common areas, and vacant apartments to maintain company standards.
Partner closely with the office team to deliver outstanding resident experience.
Participate in a rotating on-call schedule and respond to emergency situations, including weather-related events such as snow removal.
Foster a culture of safety, continuous improvement, respect, and outstanding customer service.