Service Manager - Dallas

Cleaver-Brooks Sales and Service • Dallas, TX

12d • Onsite

About The Position

Cleaver Brooks Sales and Service is seeking a Service Manager for its Dallas, Texas team. The Service Manager coordinates the daily direction of a service department comprising specialty mechanics, technicians, and welders, and coordinates company technical resources to provide appropriate solutions. This is a direct customer-facing position that involves multitasking and responding to customer emergencies with technical resolutions. Excellent communication and interpersonal skills are required.

The role oversees service job flow, including manpower, scheduling, material availability, and dispatching. It is responsible for monitoring costs and job status, job margins, KPIs, and goals assigned by the General Manager. The Service Manager also supports employee development, safety, training, and adherence to company policies.

The position is based in Dallas, Texas. Work is generally performed under normal office conditions, while customer visits may involve site-specific hazards and safety requirements, as well as dusty and hot conditions. After-hours, weekend, emergency-hour work, and domestic travel may be needed. The role requires light and simple physical exertion.

Requirements

• High school diploma or equivalent is mandatory.
• At least 5 years of prior experience working as a boiler service technician on commercial or industrial steam and hot water boilers.
• Strong electrical and controls capabilities.
• Computer competency, including Outlook, Word, Excel, and Teams.
• Excellent communication and interpersonal skills.
• Ability to work independently with little direct supervision.
• Willingness and ability to work after hours, weekends, and emergency hours as needed.
• Willingness and ability to travel domestically as needed.
• Computer proficiency.

Nice To Haves

• Technical degree preferred.

Responsibilities

• Develop and write proposals based on customer needs.
• Review JSAs and safety audits, and be responsible for personnel safety in the shop and at job sites.
• Continually develop and evaluate employees.
• Review service tickets daily for accuracy of technical completion, procedures, time entry, and materials.
• Manage job flow, including manpower, scheduling, material availability, and dispatching.
• Monitor costs and job status.
• Schedule employee training as needed.
• Manage employee discipline and adherence to company policies.
• Manage job margins and KPIs, and meet goals assigned by the General Manager.
• Perform other duties as assigned by the General Manager.
• Coordinate company technical resources to ensure appropriate solutions are offered.
• Respond to customer emergencies with technical resolutions.

Benefits

• Competitive salary.
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, and short-term and long-term disability.
• Cash matching 401(k) plan.
• Employee assistance program (EAP).
• Pet insurance.
• Employee discount program.
• Tuition assistance.
• Paid time off and 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED