Service Manager

Milltown Plumbing•Chelmsford, MA

11h•Onsite

About The Position

We're seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service. MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.

Requirements

5+ Years Experience
Customer service skills
Clean driving record
Must be able to pass a background check and drug test
Must possess a good driving record

Nice To Haves

Motivate teams to achieve company goals
Keep projects on track with exceptional follow-through
Communicate effectively in both verbal and written interactions
Comfortable with public speaking and presentations
Build trust within the team

Responsibilities

Deliver excellent customer service.
Supervise and lead our service team.
Manage and evaluate Field Technicians to ensure peak performance.
Conduct ride-alongs with technicians to ensure high-quality service.
Ensure repairs and installations meet high standards and obtain necessary permits.
Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits.
Assist Technicians with on-site issues, providing guidance.
Facilitate weekly one-on-one meetings with Technicians for continuous improvement.
Resolve customer issues to ensure complete satisfaction.
Maintain compliance with all local, state, federal, and company regulations.
Manage the departmental budget effectively.
Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets.