Service Manager - 345 Harrison

UDR - Opening Doors to your future•Boston, MA

4h•$46 - $50•Onsite

About The Position

UDR is hiring a Service Manager for 345 Harrison, an apartment community with 583 homes in Boston, Massachusetts. The Service Manager oversees property inspections, maintenance, and repairs, leading and completing routine daily tasks and projects. The role ensures community facilities meet company standards and applicable laws for safety, appearance, and operational efficiency while staying within budget. It facilitates diagnosis and repair of HVAC, electrical, plumbing, pool, carpentry, drywall, exterior structural, and appliance issues, and coordinates the quick turnaround of vacated apartments for occupancy. The Service Manager manages resident service requests, service budgets, maintenance staff and vendors, emergency repairs, inspections, make-ready schedules, and common-area and amenity upkeep. The position may supervise up to one Service Apprentice, Service Technician, and/or Painter, and reports to the Senior Service Manager or District Service Manager. On-call rotation is required as needed.

Requirements

At least four years of experience in building and mechanical maintenance, including HVAC, plumbing, electrical, appliance repair, painting and drywall, and/or pool maintenance.
EPA Type II certification; Type III or Universal certification may be required at some locations.
CFC certification is required for diagnosing, repairing, and maintaining equipment at some properties and preferred for all properties.
Valid driver’s license must be maintained unless otherwise noted.

Nice To Haves

High school diploma or equivalent preferred.
Technical or vocational certificate and/or degree preferred.
Experience supervising associates preferred.
CFC certification preferred for all properties, though required at some properties.
Pool Operator certification (CPO) is required at some locations.

Responsibilities

Manage and complete resident service and maintenance requests, including work orders.
Meet the service budget and manage financial resources for current and future maintenance and repair projects.
Provide leadership to the service team, including interviewing, orientation, training, and performance feedback to the District Service Manager.
Lead, direct, and supervise the service team’s daily functions when applicable.
Review and approve Kronos timekeeping records for community direct reports.
Schedule service support for community appearance, preventive maintenance, safety, and OSHA/legal compliance.
Manage emergency repairs performed by the service team or third-party vendors.
Conduct periodic inspections, assess policies and procedures, and develop corrective action plans as needed.
Set standards for cleanliness and appearance of grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and common areas.
Manage and report amenity deficiencies to the Resident Services Manager and/or Community Director, as designated property lead.
Manage vacant apartment turn schedules, perform punch walks on make-ready units, and oversee vendor-turn quality assurance.
Manage utilities for vacant apartments to support energy efficiency.
Perform final move-in walks to ensure quality meets company standards.
Perform and document pre- and post-move-out inspections, including taking or attaching photos of unit condition.
Determine interior vacant-unit conditions and items to replace, such as carpet.
Manage ROI installations, including administrative preparation and vendor coordination.
Conduct weekly community lighting inspections and resolve issues under operational policy.
Complete or manage common-area and resident service requests.
Manage pest control for units and hold third-party vendors accountable.
Inspect fitness equipment to ensure safe operation.
Maintain refrigerant usage and recovery logs in accordance with Risk Management guidelines.
Manage pool logs for vendor compliance.
Complete Cap Labor forms.
Purchase supplies and equipment through Ops Technology, maintaining appropriate inventory within budget guidelines.
Monitor smart-lock batteries and proactively replace them as needed.
Serve as the point person for questions about programming controlled-access areas.
Manage equipment warranties and required follow-up.
Provide superior customer service to internal and external customers.
Participate in on-call rotation as required.
Hire, train, and develop staff as needed based on supervisory status.
Monitor staff performance and address performance problems through corrective action or dismissal; assist direct reports with concerns or complaints as needed.
Approve time records and time-off requests as needed based on supervisory status.
Use a leadership style that creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
Comply with Company employment policies and procedures and commit to Living the UDR Values.
Perform other duties as assigned or necessary.