Service Manager - Nanaimo, BC

Velocity Vehicle Group • Nanaimo, BC

13d • Onsite

About The Position

We’re hiring a Service Manager to lead day-to-day operations of our service department. This role is responsible for driving performance, managing financials, leading the team, and ensuring a high level of customer satisfaction.

Requirements

• 8+ years in service/technician role within trucking or dealership industry
• 3+ years of leadership experience
• Strong communication and problem-solving skills
• Solid business and financial acumen
• Ability to manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office

Nice To Haves

• Heavy-Duty or Commercial Transport certification
• Union environment experience
• Business or management training

Responsibilities

• Oversee daily service operations, productivity, and quality
• Manage department budget, revenue, and expenses
• Monitor performance metrics and address gaps
• Lead, coach, and develop service team members
• Partner with HR on hiring, performance, and employee relations
• Maintain strong customer relationships and support business growth
• Identify opportunities to improve processes and profitability

Benefits

• Competitive salary
• RRSP matching
• Company-paid health, dental, and vision benefits
• Life and disability coverage
• Generous vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed