Service Manager

EquipmentShare•Pine Bluff, AR

1d•Onsite

About The Position

EquipmentShare is hiring a Service Manager for its rental facility in Pine Bluff, Arkansas. The Service Manager leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to manage work orders, service intervals, parts ordering, and equipment diagnostics. The role coordinates and supervises equipment mechanics and service personnel, schedules repairs for customer- and company-owned rental equipment, and helps maintain customer satisfaction through timely communication and support. The position also includes employee training and development and maintaining a safe work environment. The schedule is Monday through Friday, 7:00 AM to 5:00 PM. Employment is contingent on passing a background check; this safety-sensitive role also requires passing a 10-panel drug screen.

Requirements

Industry knowledge in the rental industry or a related construction field; must be innovative and dependable.
Ideally, three years of maintenance and service experience.
Strong interpersonal and problem-solving skills.
Ability to adapt to a fast-paced, growing company and learn about and stay current on EquipmentShare products and services.
Ability to be competitive while thriving in a team-oriented environment.
Superior customer service, teamwork, and verbal and written communication skills.
High school diploma.
Experience leading maintenance teams.
Valid driver's license with an acceptable driving record.
Must be at least 21 years old to operate a company vehicle.
Ability to move, stand, stoop, and bend freely and lift up to 50 pounds at times.
Must pass a background check; employment is contingent on passing it.
Must pass a 10-panel drug screen for this safety-sensitive position.

Nice To Haves

Trade school certificate preferred.
Experience in field service, maintenance, and repair preferred.
Experience and/or a background in the construction industry preferred.

Responsibilities

Create, assign, and monitor work orders using company technology.
Track machine service intervals, order parts, and use equipment data to diagnose issues and determine corrective actions.
Coordinate and supervise the quality and performance of equipment mechanics and service personnel.
Schedule repairs for customer- and company-owned rental equipment.
Maintain existing customer relationships and keep customers informed about services and support that may help their businesses.
Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
Train and develop employees and maintain a safe work environment.
Perform other duties as assigned.

Benefits

Monthly family dinner night, subject to restrictions.
Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
Company-provided truck.
Full medical, dental, and vision coverage for full-time employees.
401(k) with company match.
Generous paid time off and paid holidays.
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Annual tool and boot reimbursements for applicable jobs.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Access to industry-leading diagnostic tools.