Service Manager

Hy-Vee•Cedar Rapids, IA

9h•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The Service Manager helps develop employees and deliver results in a fast-paced retail environment. The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed as reporting roles, or as otherwise designated by the Store Director. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Ability to work in a fast-paced retail store environment with exposure to dust, noise, temperature extremes, possible equipment movement hazards, and occasional cleaning chemicals or solvents.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Two or more years of similar or related work experience preferred.
Experience leading and developing a team while building a collaborative, customer-focused store culture.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign employees to duties; and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and resolve customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about policy and procedure updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise additions, deletions, and shelf allocation.
Handle confidential information, including pricing, sales reports, profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.