Mgr Service Residential

Terminix • Auburn, AL

7d

About The Position

The Service Manager is a leadership role in a local Terminix branch, responsible for leading and motivating Pest Technician teams to deliver outstanding residential pest control services. The manager ensures the team functions effectively and efficiently while maintaining high customer satisfaction. The role also involves working outdoors and, when necessary, in confined spaces such as crawl spaces and attics.

Requirements

• Associate degree; a four-year degree is highly desirable.
• Valid driver's license from the state of residence.
• Able to effectively lead and motivate others.
• Strong communication skills, including interpersonal, written, and presentation skills.
• Problem-solving ability and capacity to develop practical solutions.
• Ability to build rapport and establish trust with customers and employees.
• Detail-oriented, with an understanding of the importance of safety.
• Aptitude for basic/intermediate math to perform sales- and service-related calculations.
• Comfort working outdoors and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

• One to two years of related experience is helpful but not required.
• Willingness to relocate is highly desirable.
• A four-year degree is highly desirable.

Responsibilities

• Monitor branch scheduling and ensure pest technician routes are completed successfully.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns, including resolving cancellation requests.
• Inspect and evaluate Pest Technician performance.
• Monitor and maintain inventory levels of pest control products.
• Facilitate ongoing training for local sales and service teams.
• Lead and motivate local Pest Technician teams to provide outstanding service delivery.

Benefits

• Comprehensive training and licensure paid by the company.
• Company vehicle, gas card, cell phone, and laptop.
• Highly competitive compensation.
• Opportunities for advancement and career growth.
• Medical, dental, and vision coverage, plus discounts on Terminix brands.
• Short- and long-term disability insurance and life insurance.
• Paid time off.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Performance incentives may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree