Mgr Service Residential

Terminix • Auburn, AL

5d

About The Position

The Residential Service Manager is a leadership role at a local Terminix branch. The manager leads and motivates local pest technician teams to deliver Terminix products and services to residential customers. The role is responsible for ensuring teams function effectively and efficiently while maintaining high customer satisfaction. It includes monitoring schedules and routes, maintaining regulatory compliance and safety, addressing customer concerns, evaluating technicians, overseeing product inventory, and facilitating ongoing training for local sales and service teams.

Requirements

• Associate degree; a four-year degree is highly desirable.
• Valid driver's license from the state of residence.
• Effective leadership and motivational skills.
• Strong communication skills, including interpersonal, written, and presentation skills.
• Problem-solving ability and aptitude for developing practical solutions.
• Ability to build rapport and establish trust with customers and employees.
• Attention to detail and understanding of the importance of safety.
• Basic to intermediate math aptitude for calculations related to sales and service.
• Comfort working outside and in confined spaces such as crawl spaces and attics when necessary.

Nice To Haves

• One to two years of related experience is helpful but not required.
• Willingness to relocate is highly desirable.
• A four-year degree is highly desirable.

Responsibilities

• Monitor branch scheduling and ensure pest technician routes are successfully completed.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns, including resolving cancellation requests.
• Inspect and evaluate Pest Technician performance.
• Monitor and maintain inventory levels of pest control products.
• Facilitate continual training of local sales and service teams.
• Lead and motivate local pest technician teams to provide outstanding service.

Benefits

• Comprehensive training and licensure paid by the company.
• Company vehicle, gas card, cell phone, and laptop.
• Highly competitive compensation.
• Opportunities for advancement and career growth.
• Medical, dental, and vision coverage, plus discounts on Terminix brands.
• Short- and long-term disability insurance and life insurance.
• Paid time off.
• Tuition reimbursement for full-time colleagues.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Health, safety, and flexibility prioritized by the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree