Service Manager

TruGreen•St. Charles, IL

21h•Onsite

About The Position

The Service Manager provides timely, quality customer service by recruiting, training, and supervising lawn care specialists. The role coaches and develops field staff to help improve customer retention by exceeding customer expectations. It also oversees service operations, including staffing, work schedules, safety, performance, and compliance with company policies and applicable licensing requirements. Extensive local travel is required. The employee must be physically located in the United States while performing this job.

Requirements

Associate’s degree in a business-related discipline and at least 2 years of related experience in lawn, horticulture, agronomy, or lawn care services, or an equivalent combination of education and experience.
At least 2 years of supervisory management experience.
Valid, permanent driver’s license from the state of residence and current liability auto insurance.
Must be at least 21 years old by the date of hire.
Excellent verbal and written communication skills and ability to communicate effectively with leadership and front-line staff.
Leadership skills in team building, talent selection, training, mentoring, developing a sales team, and executing goals.
Excellent time management skills.
Practical knowledge of the service industry and experience developing and executing sales plans.
Business process analysis skills.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Fluent English speaking, reading, and writing ability.
Must be physically located in the United States while performing the job.

Nice To Haves

Bachelor’s degree.
Sales experience.

Responsibilities

Evaluate the quality of customer service and develop procedures to minimize complaints; handle customer service concerns diplomatically.
Coach and develop lawn specialists and trainees, and work with other managers to identify ways to reduce customer cancellations.
Recruit, interview, and select personnel; evaluate performance, make salary recommendations, and administer discipline consistent with company policy.
Plan and conduct new-hire and ongoing training in customer service, technical skills, safety policies, and procedures.
Supervise technicians to ensure production and sales goals are met, maintain positive morale, and promote teamwork.
Review associate work for accuracy, neatness, and compliance with best practices and company policies and procedures.
Determine work procedures, issue instructions, coordinate information between customers and field technicians, and prepare work schedules and assign and monitor duties.
Prepare composite reports from subordinate reports and conduct daily and weekly management meetings.
Provide a safe workplace through ongoing training and adherence to company policies.
Maintain Department of Transportation pre- and post-trip inspection and drive qualification files, and ensure associates maintain current licensing as required.