LTSA Service Manager I

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

9d•Remote

About The Position

The Service Manager is responsible for planning, implementation, and overall management of Power Generation Services (PGS) scopes across Long Term Service Agreements, Long Term Maintenance Agreements, and transactional outage, parts, and repair services. This role leads outage planning and execution, cost and schedule control, and field service coordination for both scheduled and unscheduled maintenance. The position serves as a primary interface with customers and internal stakeholders, ensuring safe, reliable, and high-quality service delivery while supporting continuous improvement and business growth.

Requirements

Bachelor’s degree in Mechanical or Electrical Engineering or equivalent combination of education and experience.
Minimum six (6) years of experience in power generation services, outage management, or project execution.
Experience managing field service operations and outage planning and execution.
Strong understanding of contract management, cost control, scheduling, and project coordination.
Ability to analyze technical documentation and operational data to support decision-making.
Strong leadership, organizational, and problem-solving skills with ability to manage multiple priorities.
Effective communication skills with ability to interface with customers, contractors, and internal teams.
Proficiency with standard business systems and Microsoft Office tools.
Ability to travel frequently and maintain valid driver’s license and passport.

Responsibilities

Lead planning and execution of outage projects including open, inspection, repair, and close scopes.
Define contract scope and coordinate cross-functional planning activities aligned with project requirements.
Manage outage budgets, track actual costs, and communicate deviations from plan.
Develop and maintain project schedules, ensuring accurate updates and reporting.
Coordinate suppliers, tools, materials, and personnel required for field service execution.
Oversee invoice approvals and support financial tracking, accounts receivable, and cash flow objectives.
Serve as primary customer interface for contract execution, issue resolution, and satisfaction.
Support and resolve technical and operational challenges during outage execution.
Lead outage teams for planned and unplanned maintenance activities.
Manage field service operations using internal and contract labor resources.
Mentor and support project managers and engineers while developing standard field procedures.
Ensure parts availability, track delivery status, and expedite materials to meet outage schedules.
Conduct post-outage reviews, coordinate repairs, and manage turnover of parts and documentation.
Support warranty issue resolution, operating data collection, and quality system implementation.
Drive process improvements and identify opportunities to expand services and increase customer value.