LTSA Service Manager

Mitsubishi Heavy Industries, Ltd.•Orlando, FL

4d•Onsite

About The Position

Mitsubishi Power Americas Inc. is seeking a LTSA Service Manager to lead the planning, execution, and management of service scopes for customer contracts—including Long Term Service Agreements, maintenance agreements, and transactional services. This role requires strong leadership, technical acumen, and the ability to manage complex field service operations with minimal supervision. This will require a high level of collaboration with internal support teams and our customers to plan and implement outages, applying engineering skills and commercial awareness while driving a zero-harm safety culture.

Requirements

Bachelor’s degree in Mechanical Engineering, other Engineering disciplines, or equivalent degree from an accredited university
5+ years of relevant industry experience in Power Generation, preferably in field service
Strong technical experience with gas turbines, generators and steam turbines
Strong communication, analytical, and leadership skills
Proficiency in budgeting, scheduling, and technical documentation
Ability to create outage schedules using Microsoft Project or Primavera (P6) scheduling software
Can demonstrate a strong understanding of OSHA safety regulations and practices
Project management experience demonstrating the ability to deliver sophisticated and high value projects to customers.
Dedicated, self-starting, creative individual with a proven knowledge of combustion turbine plants, project engineering skills, & good commercial sense.
Strong computer skills including Microsoft Office suite programs (Outlook, Word, Excel, Powerpoint), CRM system experience, and basic sharepoint/database navigation.

Nice To Haves

Experience with Power BI or other reporting tools is a plus.

Responsibilities

Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership
Strong collaborator who can lead cross-functional planning of outages and service events for execution
Manage project budgets, schedules, and cost controls
Coordinate field service operations, including tool and supplier management
Interface directly with customers to ensure contract compliance and satisfaction
Support warranty resolution, parts logistics, and quality system implementation
Track cross-functional internal planning efforts for outage event planning and logistic deliverables.
Maintain accurate information in various systems utilized across the company for outage planning.
Participate in proactive team efforts to achieve departmental and company goals and support internal process improvement efforts.
Communicate effectively with management including timeliness and accuracy of required reporting activities.
Frequent travel to customer plant sites for planning outage and execution support
Maintain the highest degree of honesty and integrity at all times.