Service Manager

Southern Tire Mart•Greenville, TX

7d•Onsite

About The Position

The Service Manager will be responsible for leading and managing shop employees to ensure high productivity and quality of service. This role involves overseeing parts ordering, maintaining inventory, and ensuring the work environment is clean, safe, and organized. The Service Manager will also focus on maintaining profit margins, fostering a customer-first culture, and collaborating with store leadership to achieve operational goals. Training and mentoring new team members will also be a key part of the role.

Requirements

High school diploma or GED required
2+ years of experience in service operations or shop management.
Strong leadership and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Basic knowledge of inventory systems, parts ordering, and markup strategies.
Commitment to customer satisfaction and safety compliance.

Nice To Haves

Technical or business training preferred.

Responsibilities

Manage and lead shop employees to ensure productivity and quality of service.
Oversee parts ordering and ensure timely availability for service needs.
Maintain a clean, safe, and organized work area in compliance with company standards.
Monitor and maintain profit margins and pricing markups in line with store procedures.
Ensure the shop is stocked with the necessary inventory and supplies to perform daily operations.
Foster a customer-first culture by ensuring all clients receive courteous and professional service.
Collaborate with store leadership to achieve operational goals and KPIs.
Identify areas for operational improvement and implement solutions.
Train and mentor new team members as needed.