Service Manager I

Progress Residential • Tampa, FL

19h • $29 - $30 • Onsite

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. The company is looking for passionate professionals who are ready to grow with them and make a difference. This role coordinates the work of employees who repair and maintain buildings/facilities, prepares work schedules, assigns work, and oversees the work product. The Service Manager I may be involved in new construction or modification of existing properties and performs a variety of complicated tasks. This role is responsible for maintaining an adequate inventory of supplies for repairs and monthly maintenance budget monitoring, exhibiting a strong commitment to the service needs of the internal and external customer, and representing the company in a professional and courteous manner.

Requirements

• Minimum of four years of progressive maintenance and safety experience
• Up to 299 units in one community
• Advanced computer skills and industry-specific technology to coordinate and help respond to resident/management requests for the property.
• Regularly performs manual, task-oriented work independently and prioritizes tasks.
• Assigning tasks to team.
• Required Certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator
• Required to provide own (industry specific) hand tools.

Nice To Haves

• High School diploma

Responsibilities

• Completes maintenance employee schedules and communicates assignments to maintenance staff using independent judgment.
• Participates in site staffing needs with the Community Manager.
• Assesses training needs of employees, provides input for needed training programs, and coordinates and schedules appropriate training.
• Responsible for safety and skill training for all maintenance employees.
• Performs daily property and grounds inspection to look for needed maintenance and liability hazards.
• Ensures all repairs/replacements are assigned and completed within company standards, including interior/exterior rehabilitation and construction projects.
• Assists with monitoring resident satisfaction and ensures follow-up on results by property maintenance staff.
• Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Employs knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components.
• Inspects, maintains, installs, repairs, replaces, and cleans equipment, including sourcing and installing new equipment.
• Ensures that established preventive maintenance programs are implemented, followed, and documented per BH program guidelines.
• Ensures team's understanding and compliance with the company’s policies and procedures.
• Responsible for the maintenance and security of all property-issued tools.
• Shares on-call responsibilities, including inclement weather conditions, with the maintenance team.
• Responds to resident requests per company standards.
• Performs other duties as assigned.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED