Centralized Service Manager I

Truist•Atlanta, GA

2d•Onsite

About The Position

Centralized Service Manager will ensure day-to-day oversight and management of assigned third parties who provide Truist with outsourced services and applications. Facilitate the completion of third party risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned third parties with the understanding of the business unit's sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies. Serve as a single point of supplier coordination and communication of activities and recommendations to management and, Third Party Risk Operations Function (TPROF).

Requirements

Bachelors degree or equivalent education and related training
Five years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
Strong analytical, problem-solving, and negotiation skills
Strong relationship management skills
Strong communication skills, both written and verbal; experience communicating frequently with senior management
Third Party management and procurement experience
Flexibility to adapt to the needs of various projects and cultures
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

Masters degree in Business Administration, Supply Chain, Finance, or Accounting
Project Management Professional, Six Sigma, or other advanced education and/or certificates
Experience with SAP Ariba, RSA Archer, and SharePoint

Responsibilities

Identify and manage third party risks per the third party Risk Management policies and guidelines.
Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the third party.
Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined third party lifecycle requirements
Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and third party performance.
Develop and effectively execute on third party contingency and termination/transition plans.
Ensure contract compliance and proper invoicing for documented terms and conditions.
Serve as tactical and strategic point of contact between third party and line of business (LOB) teammates
Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.