Service Manager

Hy-Vee, Inc.•Owatonna, MN

1d•$14 - $18•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and helps wherever the store needs support. It is suited to an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results. The manager plans and adjusts schedules, assigns duties, trains employees, evaluates performance, and supports a positive, accountable team culture. The position also covers customer service, safety, merchandise ordering and displays, store data and personnel records, cash and other transactions, cost reduction, and adherence to company policies. The role reports to the Store Director, Store Manager, and specified Assistant Managers, and has direct reports across the store except for those roles or as designated by the Store Director.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions across varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview for basic information, clearly guide and direct people, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make customers’ visits positive.
Lead by example and maintain positive employee relations, teamwork, and accountability.
Plan, prepare, and adjust work schedules; assign employees to duties and follow up on task completion.
Supervise and coordinate employees across store areas in the Department Manager’s absence, or perform work at any job level.
Ensure proper customer service throughout the store and promptly address customer issues.
Train employees in store policies, department procedures, and job duties; provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train and enforce safety procedures; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and quality, and report discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost reduction programs and merchandise additions, deletions, and shelf allocation.
Handle confidential pricing, sales, profit and loss, and employee wage information discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.