Service Manager

ca71f8dc-fdc7-4011-88c7-fd937a5fe3f7•Gadsden, AL

About The Position

The Service Manager leads, teaches, and motivates the Service department. The role is responsible for developing the department’s culture and team members through servant leadership, personal growth, promotion, and retention; executing service business standards and processes to achieve labor sales volume, productivity, and profitability; and maintaining high customer satisfaction to build loyalty and grow the customer base. Compensation includes base pay plus commission.

Requirements

3 to 5 years of powersports service experience.
At least 2 years in a supervisory role or leading a team, with documented performance and results.
Ability to read, analyze, and interpret complex documents and respond effectively to sensitive inquiries or complaints.
Ability to use computer software programs to complete daily tasks.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to make judgments in emergencies and make decisions based on facts and judgment.
Ability to work 9 or more hours per day and weekends.
Ability to work in a high-stress environment and under tight deadlines.
Ability to continually engage and interact with clients and employees throughout the workday using communication methods including phone and computer.

Responsibilities

Manage and develop the department’s culture and team members, with a focus on servant leadership, personal growth, promotion, and retention.
Consistently achieve agreed-upon standards and processes, service labor sales volume, productivity, and profitability.
Achieve and sustain high customer satisfaction to increase the loyalty and growth of current and new customers.
Attend during normal scheduled store hours, including weekends, and work longer or later hours as needed.