Service Manager

Hy-Vee, Inc.•Waterloo, IA

1d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employee activities across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and steps in wherever the store needs support. It is suited to an experienced retail leader who works well in a fast-paced environment and is committed to developing employees and delivering results. The position reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those reporting roles, or as designated by the Store Director. A high school diploma or equivalent experience is required. Two or more years of similar or related work experience is preferred. Employment is contingent upon successfully completing a pre-employment drug screen, and the role requires employees to be at least 18 years old.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
Able to solve practical problems and interpret instructions in varied situations with limited standardization.
Able to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Able to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Able to lead and develop a team while building a collaborative, customer-focused store culture.
Frequently able to stand and walk throughout a shift in sales, food service, or delivery areas.
Able to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Two or more years of similar or related work experience preferred.
Where applicable to the role, ability to safely use sharp knives and blades for food preparation.
Where applicable to the role, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable to the role, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit positive.
Lead by example and foster positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties; and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education on updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in safety procedures and enforce them; complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, discreetly.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.