Service Manager - Propak Energy Services (Fort. St. John/Grande Prairie)

Propak•Fort St. John, BC

8d•Onsite

About The Position

PROPAK ENERGY SERVICES is a proven established leader in engineering, fabrication, construction, and servicing of gas compression and processing facilities for the energy industry. With 40 years in the energy industry, Propak is an authorized distributor for Ariel, Endyn, Dresser-Rand, Gemini, Sullair and Mycom compressors. It is INNIO Waukesha Platinum Power Packager and a Caterpillar GCCP member. We are currently seeking a Service Manager to provide leadership and direction to the regional sales and service team to increase sales and expand the client base.

Requirements

A strong background in the rotating and / or plant processing equipment field, including familiarity with packaging, fabrication, quality control and welding methods.
3 to 5 years of related sales experience in the rotating and / or plant processing equipment field.
A thorough understanding of mechanical and process systems with a strong emphasis on modular gas compression equipment and module processing equipment.
Knowledgeable in the principles, terminology and applications of rotating and plant equipment and control systems.

Responsibilities

Work directly with management on customer concerns and help rectify issues
Provide a high level of customer service
Work with engineers to solve warranty issues
Manage projects so that they are completed on budget and on time
Document all customer misuse or misapplication of Propak equipment
Maintain excellent documentation of mechanical services, daily labour time entry, expenses reports, parts orders, etc
Provide direction to and work with sales team to increase sales and client base
Direct branch lead technicians in the coordination of service activities
Provide support to service technicians and parts staff in all aspects of natural gas compression
Provide quoting for parts and services within the region
Manage the Work Order process for all service activities
Facilitate the invoicing of the regions parts and service activities
Determine and meet all staffing requirements
Support the companies new packages in the region
Complete and submit, in a timely fashion, all paper work related to startups, servicing, warranty work, etc
Generate job leads and chase service projects
Continuously strive to reduce operating costs and improve sales potential
Apply knowledge about gas compression packages (including panels, controls, instrumentation and package operation) and engine/compressor component life cycles
Judge priorities on unit repairs in terms of down time, customer importance, potential losses, and efficient working methods