Service Manager-Park Place Porsche Dallas
About The Position
The Service Manager is responsible for leading the service department in understanding and distributing manufacturer technical information. The Service Manager is responsible for assisting in the recruiting, supervising and training of the team members. Establish and maintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the department. Maintain manufacturer Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores. Repair and perform maintenance on customer vehicles and ensure that the work is done expeditiously and correctly. Create and maintain a high level of customer satisfaction and find resolutions to customer conflicts in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits. Assist the service advisors and the Service Director with information, forms, reports, and/or documentation related to customer relations, as requested. Professionally and effectively train and develop technicians. Consistently meets Asbury specified goals for Customer Pay Repair Order count growth. Maintain an inventory of manufacturer and company specified mechanical tools and devices (including “Special Tools”) in proper working order to include shop equipment, tool, and additional training when needed to perform. Participate in and direct department personnel to utilize product and technical training as assigned by the manufacturer and management. Participate in manufacturer-sponsored training programs, schools, and events. Maintain Technician Proficiency as specified by Asbury standards. Review technical bulletins and other publications as assigned by the manufacturer. Achieve Facility Utilization according to Asbury goals and guidelines. Actively promote effective working relationships between associates and departments in the dealership, including off-site support personnel and management. Able to work independently and communicate effectively with all levels of management, staff, and vendors.
Requirements
- Process and solutions oriented, analytical, and detailed oriented.
- Must possess effective supervisory and leadership skills.
- Must be at least eighteen years of age.
- Must have a valid driver’s license and meet company MVR policy requirements.
- Must be able to pass pre employment screens (background and drug test).
Responsibilities
- Leading the service department in understanding and distributing manufacturer technical information.
- Assisting in the recruiting, supervising and training of team members.
- Establishing and maintaining a good working relationship with all dealership personnel, members of his/her team, and other employees in the department.
- Maintaining manufacturer Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores.
- Repairing and performing maintenance on customer vehicles and ensuring that the work is done expeditiously and correctly.
- Creating and maintaining a high level of customer satisfaction and finding resolutions to customer conflicts in a manner that does not compromise the customer’s interest, while maintaining appropriate attention to department profits.
- Assisting the service advisors and the Service Director with information, forms, reports, and/or documentation related to customer relations, as requested.
- Professionally and effectively training and developing technicians.
- Consistently meeting Asbury specified goals for Customer Pay Repair Order count growth.
- Maintaining an inventory of manufacturer and company specified mechanical tools and devices (including “Special Tools”) in proper working order to include shop equipment, tool, and additional training when needed to perform.
- Participating in and directing department personnel to utilize product and technical training as assigned by the manufacturer and management.
- Participating in manufacturer-sponsored training programs, schools, and events.
- Maintaining Technician Proficiency as specified by Asbury standards.
- Reviewing technical bulletins and other publications as assigned by the manufacturer.
- Achieving Facility Utilization according to Asbury goals and guidelines.
- Actively promoting effective working relationships between associates and departments in the dealership, including off-site support personnel and management.
- Working independently and communicating effectively with all levels of management, staff, and vendors.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Health savings
- Flex spending accounts (tax free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Student loan relief resources
- Employee assistance program
- Employee discounts on vehicle purchases, parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives
- Aggressive Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
