Service Manager

Kocourek Automotive•Wausau, WI

14h•Onsite

About The Position

Kocourek will provide every guest with an unrivaled automotive service experience every day, in every way, from everyone. We will enrich our team with training, education and a consistent opportunity for growth. We will leave nothing to chance. Our commitment to guests and team members will always be complemented by respect and support for the community we serve. The Kocourek Automotive is currently seeking a Service Manager to join our fast paced, friendly and fun atmosphere. The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character.

Requirements

Minimum 1 year experience in a service advisory role
Positive attitude
High volume mentality
CSI focused
Service Advisor, Dealership, Automotive Knowledge: 1 year

Responsibilities

Establish financial and operational objectives; prepare monthly forecasts.
Evaluate performance of department operational and financial statistical tools.
Administer and evaluate customer surveys and other follow-up programs.
Hire and train all service department staff.
Evaluate performance of employees based on job descriptions and department objectives.
Outline training program for service department employees; coordinate in-dealership technical training; maintain training records.
Conduct shop meetings daily.
Maintain good working relationship with factory representatives.
Prepare pricing guides and menus for frequent labor operations.
Resolve guest problems or concerns with urgency.
Supervise technicians on the job to ensure quality workmanship.
Monitor technician efficiency and provide assistance for improvement.
Understand and ensure compliance with manufacturer warranty and policy procedures.
Understand, keep aware of and comply with federal, state and local regulations that affect service operations (hazardous waste disposal, OSHA, etc).
Maintain a safe work environment.
Maintain a good relationship with vocational schools.
Plan and coordinate service marketing activities.
Keep technical information updated; maintain information library.
Control special tool and equipment inventory, maintenance and repair.
Maintain housekeeping standards in the workshop, technician facilities and service parking lot.
Conduct final inspection on vehicles, spot check and difficult vehicles.
Assist with diagnosis of difficult and unusual malfunctions.
Monitor and follow up on parts orders.