Service Manager

Crossroads Chevrolet • Mount Hope, WV

9d • Onsite

About The Position

Beckley Chevrolet is seeking an experienced, results-driven Service Manager to lead our Fixed Operations department. This is an outstanding opportunity for a proven leader who has a track record of driving profitability, delivering exceptional customer service, and building high-performing service teams. We are looking for someone who has demonstrated success managing a dealership service department —someone who understands the importance of technician productivity, advisor performance, customer retention, and operational excellence.

Requirements

• Proven experience as a Service Manager in a franchised automotive dealership
• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction
• Ability to lead, motivate, and develop service advisors, technicians, and support staff
• Excellent communication, leadership, and organizational skills
• A commitment to delivering an outstanding customer experience while achieving department goals
• Experience with dealership management systems and manufacturer processes

Nice To Haves

• General Motors dealership experience is a significant advantage
• Strong understanding of warranty administration, fixed operations reporting, and dealership KPIs
• History of improving customer satisfaction scores and department performance

Responsibilities

• Lead the Fixed Operations department.
• Drive profitability.
• Deliver exceptional customer service.
• Build high-performing service teams.
• Manage technician productivity.
• Manage advisor performance.
• Manage customer retention.
• Ensure operational excellence.
• Manage a dealership service department.
• Lead, motivate, and develop service advisors, technicians, and support staff.
• Deliver an outstanding customer experience while achieving department goals.

Benefits

• Competitive compensation package with performance incentives
• Health, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed