Service Manager

Hy-Vee•Cedar Rapids, IA

1d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role involves leading by example, managing schedules, addressing customer issues, overseeing merchandising and compliance, and supporting store operations wherever needed. The position is suited to an experienced retail leader who can develop employees, work in a fast-paced environment, and deliver results. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Two or more years of similar or related work experience preferred.
Ability to solve practical problems and interpret instructions in a variety of situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
Ability to lead and develop a team while building a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

Two or more years of similar or related work experience.

Responsibilities

Provide prompt, friendly customer service and help make each customer visit positive.
Lead by example and maintain positive employee relations, teamwork, and accountability throughout the store.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure tasks are completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure proper customer service throughout the store and resolve customer issues promptly and professionally.
Train employees in store policies, department procedures, job duties, and policy updates.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees on safety procedures and complete customer accident forms and first reports of injury when needed.
Order merchandise, verify deliveries and product quality, and report order discrepancies.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and understand managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and changes to merchandise assortment or shelf allocation.
Handle confidential information, including pricing, sales reports, profit and loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines and report to work as scheduled and on time.