Service Manager

Team Builder Recruiting•Palmer, TX

15h•$150,000 - $200,000•Onsite

About The Position

Build and lead a high-performing service operation from day one, maintaining customer relations and the long-term success of a new location. MH Eby is a family-owned manufacturer of aluminum trailers, truck bodies, and transportation equipment that has been serving customers across North America since 1938. We build products known for quality craftsmanship, durability, and innovation while creating an environment where employees can learn, grow, and contribute across multiple areas of the business, making a meaningful impact for our team & customers alike.

Requirements

5+ years of experience leading service, operations, manufacturing, transportation, equipment, agricultural, or related teams
Strong customer relationships, operational performance, and team development
Experience using ERP systems and Microsoft Office to support daily operations
Comfortable in a shop environment, can confidently engage with technicians and equipment

Nice To Haves

Business-Minded Leader: Understand how strong customer relationships, operational performance, and team development work together to drive long-term success.
Hands-On Problem Solver: You enjoy being close to the operation, tackling challenges head-on, and finding practical solutions that keep customers and employees moving forward.
Organized Decision-Maker: Balance priorities, manage schedules, monitor performance, and make sound decisions in a fast-moving environment.
Team-First Mentality: Lead with accountability, respect, and collaboration while creating a workplace where people take pride in their work and support one another.

Responsibilities

Take ownership of the day-to-day operation and help turn MH Eby's new Palmer location into the area's go-to destination for trailer repair, truck body installation, parts, and service.
Build relationships with customers, earning their trust through honest communication, quality work, and a commitment to solving problems the right way.
Support your team by removing obstacles, helping resolve challenges, and creating an environment where people can do their best work.
Keep the shop moving by reviewing schedules, prioritizing work, and making sure customers receive timely, high-quality service.
Grow the business by identifying opportunities, strengthening customer partnerships, and helping expand our presence throughout the region.
Lead the facility with pride, ensuring the shop, grounds, equipment, and overall operation reflect the standards MH Eby is known for.
Develop people through coaching, accountability, and hands-on leadership that helps employees grow both personally and professionally.
Bring teams together by working closely with service, parts, sales, and manufacturing to deliver a seamless experience for customers.