Service Manager
MasterTech•Atlanta, GA
•Hybrid
About The Position
The Service Manager provides leadership and direction for the service team, ensuring customers receive timely, professional, and effective support. This position is responsible for overseeing daily service operations, developing team performance, and maintaining strong customer partnerships while supporting business growth. The successful candidate will combine strong leadership, operational expertise, and a customer -first mindset to achieve departmental and organizational objectives.
Requirements
- 3–5 years of leadership experience in a service -related environment, with strong communication, problem -solving, organizational, and business management skills.
- 60% - 75% travel to meet with Service Technicians and Customers
Responsibilities
- Supervise, coach, and support service personnel to promote accountability, professional growth, and high -quality workmanship.
- Foster positive customer relationships by addressing service needs, resolving concerns, and ensuring a consistent service experience.
- Identify opportunities to expand service business through customer engagement, maintenance agreements, and value -added solutions.
- Track departmental performance, manage resources effectively, and support the achievement of revenue, profitability, and service goals.
Benefits
- Paid OEM Training
- Comprehensive benefits including medical, dental, vision available from start
- Paid Time Off, Sick Time and Vacation
- Matching 401(k)
- Company credit card + travel perks/points
- Per -diem
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
