Service Manager
Morgan Properties•Claymont, DE
•Onsite
About The Position
We are seeking a hands-on, experienced Service Manager with a “Whatever It Takes” approach to lead maintenance operations across our Wood Acres (178 units) and Longview (90 communities). In this full-time role, you will ensure the physical integrity of both properties meets company standards and all applicable laws while driving team performance and delivering a high level of customer service.
Requirements
- 2+ years of maintenance leadership or management experience
- 4+ years of maintenance experience or transferable technical background
- Strong, well-rounded maintenance skillset across HVAC, plumbing, carpentry, and appliances
- HVAC certification required
- Proven ability to manage work orders, scheduling, inventory, and vendor coordination
- Strong communication, leadership, and organizational skills
- High level of customer service and responsiveness
- Experience using smartphone apps, Microsoft Teams, and email systems
- Active and valid driver’s license and personal vehicle
- Ability to work in a fast-paced environment and support emergency and on-call needs
Nice To Haves
- boiler experience preferred
Responsibilities
- Lead daily maintenance operations including across both communities
- Develop and execute an organized production schedule and preventive maintenance plan
- Supervise and support a team of 2 Maintenance Technicians, providing direction, training, and ongoing development
- Troubleshoot and resolve technical issues across HVAC systems, plumbing, carpentry, appliances, and general maintenance
- Provide hands-on support with repairs, including plumbing, carpentry, and washer/dryer-related work orders
- Coordinate contractors and vendors, ensuring timely completion and quality service delivery
- Manage and maintain inventory of maintenance materials, tools, and supplies while ordering efficiently
- Partner with office staff to ensure timely follow-up and exceptional resident service
- Conduct regular inspections of buildings, grounds, and vacant units
- Assist with snow removal preparation and response, including working with snowplow vendors
- Ensure emergency preparedness and personally respond to urgent site needs when required
- Plan, assign, and direct maintenance activities while maintaining strong communication and time management
Benefits
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with Company Match
- Generous Paid Time Off, including 10 holidays per year and sick leave
- Up to 50% Rent Discount
- Property Staff Shared Renewal Commissions
- $300 quarterly
- $15/day for holding the on-call phone
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
