Service Manager

Wajax • Calgary, AB

13d

About The Position

As the head of the service department, you're tasked with a pivotal role that
intertwines financial stewardship and operational excellence. Your primary
responsibility is to ensure that the department runs like a well-oiled machine,
balancing the books while maintaining top-notch service quality.

In essence, your role is to be the captain of the ship, steering the service
department towards greater profitability and operational success. It's a
challenging but rewarding position that requires a blend of analytical acumen,
leadership skills, and customer-centric thinking.

Your success hinges on your ability to juggle multiple priorities, from
financial targets to employee morale and customer satisfaction. By staying
focused on these core areas, you'll ensure that the service department not only
thrives but also sets a benchmark for excellence in the industry.

Responsibilities

• Financial Performance: Revenue Generation: Implement strategies to boost service sales, such as upselling and cross-selling. Cost Management: Control expenses by optimizing resource use and reducing waste. Profit Margins: Monitor profit margins closely and adjust pricing or service offerings to maximize profitability.
• Operational Efficiency: Process Improvement: Identify inefficiencies and streamline processes to save time and reduce costs. Team Productivity: Ensure that your team is well-trained, motivated, and working efficiently. Resource Allocation: Deploy resources smartly to handle peak times and maintain a steady flow of service.
• Customer Satisfaction: Quality Assurance: Ensure that all services meet or exceed customer expectations. Feedback Loop: Regularly gather and act on customer feedback to improve service quality. Retention: Implement programs to retain loyal customers and attract new ones.
• Strategic Planning: Goal Setting: Set short-term and long-term goals for the department. Performance Metrics: Monitor KPIs to track progress and make data-driven decisions. Market Analysis: Stay informed about industry trends and adjust strategies accordingly.

Benefits

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan.
• Award-Winning Health and Wellness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees