Service Manager

Fairstead ESC•Richmond, VA

2d•Onsite

About The Position

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country, managing a portfolio of over 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing. The company aims to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders, challenging industry norms through a tech-forward, entrepreneurial approach. This includes embracing digital transformation, data-driven decision-making, and emerging technologies like AI to build scalable systems. The Service Manager is responsible for managing and supervising the repair and maintenance of property buildings. This role ensures the timely installation of mechanical equipment and the upkeep of Fairstead’s property to maintain operational effectiveness. The Service Manager oversees the operational efficiency of all electrical equipment and mechanical systems through inspection and repair, and ensures that the property’s premises and facilities are kept clean and hygienic in alignment with Fairstead safety policies and standards.

Requirements

Three (3) years experience in property maintenance.
Proficient in a specific trade with general maintenance and repair skills.
Knowledge of tools, techniques, and terminology of building and mechanical trades.
Strong knowledge of accident and safety precautions.
Knowledge and experience using a variety of tools and equipment to complete tasks.
Great organization and project management skills.
Able to implement and improve policies and procedures.
Proficient in Microsoft Office Suite.

Nice To Haves

Being knowledgeable in Yardi Software and Realpage a plus.

Responsibilities

Supervision of other maintenance employees.
Taking a leadership position on special projects.
Perform a variety of skilled maintenance and repair tasks.
Strong knowledge of accident and safety precautions.
Proficient in a specific trade with general maintenance and repair skills.
Work independently on routine projects and receive assistance for more complex projects.
Occasional need to work overtime for special projects or emergencies.

Benefits

Generous employer contribution for Medical Insurance through Meritain Health.
Employer Paid Vision Plans.
Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
12+ paid Holidays.
15 days of PTO.
7 Sick days.
Employer Paid Life Insurance.
Flexible Spending Account.
Nationwide Pet Insurance.
Disability Insurance.
Laser Correction Discount.
Employee Discounts on appliances, apparel, and more.