Service Manager - Koons Annapolis Toyota

Asbury Automotive•Annapolis, MD

23h•Onsite

About The Position

The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc. Manage employee schedules and pay plans. Forecast goals and objectives for the department and strive to meet them. Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs. Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner. Attend manager meetings and conduct service department meetings. Prepare and administer an annual operating budget for the service department. Maintain Asbury's specified service customer pay gross profit growth. Maintain technician proficiency as specified by Asbury standards. Partner with technical schools to recruit technicians. Partner with OEM and other third-party vendors. Handle and resolve customer complaints. Motivate, train, develop and reward employees. Communicate with customers about maintenance and service work needed effectively. Continue to maintain Asbury's value, quality, and integrity. Provide and maintain a safe workplace and environment for employees and customers. Other duties to be determined by management.

Requirements

Strong customer service skills are a must
Must be able to manage a team, motivate and develop
Experience with Tekion or other automotive software required
Strong technical aptitude is required
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
Must have 3+ years as an automotive Service Writer/Service Assistant Manager
Previous automotive Service Management experience is required
Must be able to manage in a fast-paced work environment
Must be able to pass pre-employment screens (background & drug test)

Responsibilities

Manage employee schedules and pay plans
Forecast goals and objectives for the department and strive to meet them
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service department meetings
Prepare and administer an annual operating budget for the service department
Maintain Asbury's specified service customer pay gross profit growth
Maintain technician proficiency as specified by Asbury standards
Partner with technical schools to recruit technicians
Partner with OEM and other third-party vendors
Handle and resolve customer complaints
Motivate, train, develop and reward employees
Communicate with customers about maintenance and service work needed effectively
Continue to maintain Asbury's value, quality, and integrity
Provide and maintain a safe workplace and environment for employees and customers

Benefits

Weekly pay (annual salary $150,000-$200,000)
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax-free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities