Service Manager
About The Position
Join Julio Jones Kia as a Service Manager in Tuscaloosa, AL, where you will oversee the daily operations of our service department, ensuring exceptional customer service and efficient workflow. You will lead a team of service advisors and technicians, driving performance and maintaining high standards of quality and satisfaction. Julio Jones Kia is a premier automotive dealership located in Tuscaloosa, AL, dedicated to providing outstanding vehicle sales and service experiences. Our commitment to quality and customer satisfaction has made us a trusted name in the community. Join our team and contribute to a culture of excellence and innovation.
Requirements
- Proven experience in service management or a related automotive service role.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Familiarity with automotive service processes and tools.
- Problem-solving skills and ability to handle multiple tasks effectively.
- High school diploma or equivalent; additional technical training is a plus.
Responsibilities
- Manage and supervise service department staff, including scheduling and training.
- Ensure excellent customer service and timely repair services.
- Monitor service processes and workflow to improve efficiency and productivity.
- Handle customer inquiries, concerns, and escalations professionally.
- Maintain inventory of parts and supplies necessary for service operations.
- Collaborate with other departments to support overall dealership goals.
- Ensure compliance with safety regulations and company policies.
Benefits
- Competitive compensation package
- Opportunities for professional growth and development
- Supportive and team-oriented work environment
- Employee discounts on vehicles and services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
