Service Manager

Lithia & Driveway•Temecula, CA

1d•$180,000 - $204,000•Onsite

About The Position

DCH Temecula Kia is looking for an Experienced Service Manager to lead, develop, and inspire their team. This role is a key driver of performance, culture, and customer experience within the dealership. The company emphasizes opportunities for advancement, leadership development, and a high-performance culture that recognizes results. They aim to create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle.

Requirements

2+ years of experience as a Service Manager
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Import Experience preferred
CDK Experience preferred

Responsibilities

Service Staff Recruiting, Training and Development.
Staff Department to optimize customer opportunities and productivity.
Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.
Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.
Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.
Resolve customer requests, questions and concerns in a professional and prompt manner.
Inspect repair orders daily for legibility, accuracy and legality.
Ensure that all manufacturer policies and procedures are followed.
Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.
Inspect and maintain the cleanliness, organization and appearance of all service areas following state and federal OSHA laws to ensure a professional, safe environment for customers and employees.
Hold daily and monthly staff meetings as required covering key information.
Serve as liaison between the store and Lithia Home Office Fixed Operations. Receive, communicate and hold staff accountable to policy and procedure requirements and updates.
Complete service department reporting and month-end procedures.
Other administrative duties as required.