Service Manager - Traveling Youngstown, Ohio Area

Flynn's Tire Group • Austintown, OH

35d • Hybrid

About The Position

As a Traveling Service Manager, you’ll play a key leadership role supporting our Youngstown-area locations. You’ll work with different teams, help drive service and sales performance, coach employees, and make sure our customers receive the outstanding experience they expect from us. If you know tires, understand automotive service, enjoy working with people, and thrive in a fast-paced environment, this could be the opportunity you’ve been looking for!

Requirements

• Experience in tire, automotive service, or a related industry.
• Knowledge of consumer tire products and services.
• Understanding of mechanical service needs and applicable state inspection requirements.
• Strong customer service and communication skills.
• The ability to work effectively in a fast-paced environment.
• The ability to prioritize tasks, meet deadlines, and remain positive under pressure.
• The ability to work independently and take assignments through completion.
• A team-oriented attitude and willingness to support multiple locations.
• A valid driver’s license and acceptable Motor Vehicle Record (MVR).
• Successful completion of required pre-employment testing.

Nice To Haves

• Previous supervisory or management experience preferred.

Responsibilities

• Supervise, coach, and motivate Service Department personnel.
• Help develop employees and promote a positive, high-performance team environment.
• Support Store Managers with day-to-day operations and staffing needs.
• Step in where needed to keep the team moving and customers taken care of.
• Review vehicle inspections and identify recommended services.
• Create accurate service estimates.
• Clearly explain and present estimates to customers.
• Answer customer questions and help them make informed decisions about their vehicle.
• Deliver a professional, positive customer experience from check-in through completion of service.
• Achieve established sales and service objectives.
• Identify opportunities to provide customers with the products and services their vehicles need.
• Support company sales initiatives and service processes.
• Help maximize every customer interaction while maintaining honesty and integrity.
• Secure parts and materials needed to complete repairs.
• Manage and maintain appropriate parts inventory.
• Ensure repairs are completed accurately, efficiently, and to company standards.
• Follow established phone, service, safety, and operational processes.
• Support consistent execution of company and store procedures.
• Jump in, solve problems, support our people, and keep operations moving.

Benefits

• Competitive base salary PLUS a generous commission and incentive program.
• Medical, dental, vision, life insurance, AD&D, 401(k), and supplemental insurance options.
• Up to 20 paid time off days per year.
• Sundays & major holidays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed