Service Manager

Kirby-Smith Machinery, Inc. - Tulsa, OK•Tulsa, OK

1d•Onsite

About The Position

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Requirements

High School or Equivalent
Five (5) years of experience as a Service Technician and two (2) years in a supervisory position
Ability to operate a motor vehicle, other vehicle, equipment, machinery, or power tools
Experience or training in best management practices and concepts, or the willingness and ability to obtain such training and apply it in an acceptable and approved manner
Exceptional Interpersonal skills and excellent communication skills

Responsibilities

Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
Develops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety, and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concerns
Ensures that proper communication channels, records, reports, and procedures are established and followed
Controls time spent on repairs to ensure maximum efficiency and productivity
Ensures that necessary shop tools and equipment are available and maintained in good order
Organizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representatives
Performs weekly evaluations on the performance of the service department against planned goals and objectives and adjusts accordingly, including WIP, Rental Turns, and Used Turns
Ensures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service work
Engages in the daily use and implementation of the company's organizational tools, ERPs, and support software
Maintains and fosters good working relationships with manufacturers' representatives
Acquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow-up on rejections and receivables
Supports and administers company policies and procedures as established
Monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees
Performs other job-related duties as assigned
Ensures consistent and reliable on-site attendance