Service Manager
About The Position
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. DH Pace Company, Inc. aspires to hire a Service Manager in our Nashville, TN office who will manage equipment, service, and installation technicians. This position will be very hands-on directly leading our commercial door service and installation business with a high degree of customer interfacing.
Requirements
- Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
- Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
- Must possess a valid driver’s license and good driving record
Nice To Haves
- Bachelor’s degree highly preferred
Responsibilities
- Department budget and P&L responsibility with the expectation of effectively controlling labor and material costs
- Manage and directly assist with employee/job scheduling/dispatching and aid with technical/mechanical troubleshooting/problem solving
- Effectively communicate with customers, ensuring the highest quality service is always provided
- Develop, train, and hire technicians, office administrative personnel, and interns/management trainees as necessary
- Other responsibilities as assigned
Benefits
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
