Service Manager

Owen Companies•Houston, TX

1d•Onsite

About The Position

We’re looking for a well-trained and highly organized professional who takes pride in his or her work and can perform various customer service duties. The Service Manager will assign and give work directions to employees in the Service Department. They will advise and recommend changes and improvements to the President. This individual will manage processing of repair and warranty work.

Requirements

Well-trained and highly organized professional
Takes pride in his or her work
Can perform various customer service duties
Skills and knowledge to assign jobs and work areas
Ability to diagnose machine problems
Ability to provide instruction
Ability to conduct and schedule training
Ability to appraise repair work
Ability to advise on customer complaints
Ability to maintain a clean and safe working environment
Ability to review department performance and personnel matters
Ability to follow safety rules and regulations
Ability to prepare reports and forms
Technical and product knowledge on all equipment sold
Ability to present a professional image
Ability to participate in training
Ability to attend functions and meetings
Ability to follow policies and procedures

Nice To Haves

Great team player
Strong work ethic
Great attitude
Interested in joining a fast-growing company with opportunities for advancement

Responsibilities

Assign jobs and work areas to employees according to their skills and knowledge.
Arrange for and participate in re-conditioning of used equipment and set-up of new equipment.
Review all repair work orders for accuracy and completeness in concerning parts, materials and labor and approves the release of equipment for delivery to the customer.
Direct and assist in the diagnosis of machine problems of technicians and apprentices and provide instruction as required.
Responsible for conducting and scheduling all in-house technician training.
Assist in the appraisal of repair work coming into the Service Department and participates in repair.
Advise President of all customer complaints.
Maintain a clean and safe working environment for all technicians.
Meet with President on a regular basis to review department performance and personnel matters.
Perform other duties and functions as directed by Management in line with objectives of the dealership.
Follow all safety rules and regulations in performing work assignments.
Prepare all reports and forms required in conjunction with work assignments.
Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
Conduct self in the presence of customers so as to present a professional image of Owen Equipment Co.
Participate in any and all appropriate training.
Attend all Owen Equipment Co. functions and meetings.
Follow all policies and procedures as specified in company manuals and as directed in the employee handbook.