Automotive Service Manager - Friendship Hyundai of Princeton

Friendship Automotive•Princeton, WV

13d•Onsite

About The Position

Friendship Hyundai of Princeton is seeking a Service Manager to join their team. This role involves leading and developing the service department, ensuring high customer satisfaction, and managing departmental operations. The company emphasizes a customer-focused, team-oriented culture and offers opportunities for career growth within a multi-state automotive group that has been recognized for its positive work environment.

Requirements

3-years related automotive dealership experience
Flexibility in a fast-paced environment
A focus on providing excellent customer service
The desire to build and support a top performing team
Excellent communication and relationship building skills
An ability to work well in process-driven environments
Organized and detail oriented mindset

Responsibilities

Hire, effectively train, and supervise all service department personnel
Enforce safety requirements
Work closely with the Fixed Operations Director
Create and exceed objectives for the department, to include an annual operating budget and marketing plan
Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
Match customer requirements and concerns to various service options
Ensure the customer remains informed and updated throughout the service process
Maintain customer follow up system to encourage repeat and referral business
Comply with the federal, state, and local regulations for the department
Continue education of new products, features, and accessories
Demonstrate positive attitude consistent with Friendship culture