Service Manager - Traveling Youngstown, Ohio Area

Flynn's Tire Group • Austintown, OH

36d • Hybrid

About The Position

As a Traveling Service Manager, you will play a key leadership role supporting multiple automotive service locations in the Youngstown-area. You will work with different teams, help drive service and sales performance, coach employees, and ensure customers receive an outstanding experience. This role requires knowledge of tires, automotive service, and a passion for working with people in a fast-paced environment.

Requirements

• Experience in tire, automotive service, or a related industry.
• Knowledge of consumer tire products and services.
• Understanding of mechanical service needs and applicable state inspection requirements.
• Strong customer service and communication skills.
• The ability to work effectively in a fast-paced environment.
• The ability to prioritize tasks, meet deadlines, and remain positive under pressure.
• The ability to work independently and take assignments through completion.
• A team-oriented attitude and willingness to support multiple locations.
• A valid driver’s license and acceptable Motor Vehicle Record (MVR).
• Successful completion of required pre-employment testing.

Nice To Haves

• Previous supervisory or management experience preferred.

Responsibilities

• Supervise, coach, and motivate Service Department personnel.
• Help develop employees and promote a positive, high-performance team environment.
• Support Store Managers with day-to-day operations and staffing needs.
• Step in where needed to keep the team moving and customers taken care of.
• Review vehicle inspections and identify recommended services.
• Create accurate service estimates.
• Clearly explain and present estimates to customers.
• Answer customer questions and help them make informed decisions about their vehicle.
• Deliver a professional, positive customer experience from check-in through completion of service.
• Achieve established sales and service objectives.
• Identify opportunities to provide customers with the products and services their vehicles need.
• Support company sales initiatives and service processes.
• Help maximize every customer interaction while maintaining honesty and integrity.
• Secure parts and materials needed to complete repairs.
• Manage and maintain appropriate parts inventory.
• Ensure repairs are completed accurately, efficiently, and to company standards.
• Follow established phone, service, safety, and operational processes.
• Support consistent execution of company and store procedures.

Benefits

• Competitive base salary PLUS a generous commission and incentive program.
• Medical, dental, vision, life insurance, AD&D, 401(k), and supplemental insurance options.
• Up to 20 paid time off days per year.
• Sundays & major holidays off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed