PT Service Manager
About The Position
The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings in accordance to the company standards and instructions; sharing the responsibility and accountability for sales performance, productivity of staff, loss prevention, merchandising, safety and operating functions of the store while in charge. This role requires exercising good judgment and initiative to supervise and direct the activities of the store, maintaining a sense of urgency and systematically meeting all deadlines while delivering quality team service. The Service Manager must organize work to maintain a smooth work flow, communicate effectively, coordinate staffing schedules to ensure team service, and direct and train employees. A cooperative and professional attitude is expected at all times, maintaining good working relationships with co-workers and management, and following all directives and assignments. The ability to learn and understand the accurate use of all equipment, policies, and procedures is essential, as is the ability to recognize urgent situations.
Requirements
- A minimum of 3 months of supervisory experience (as a key carrier, shift lead, team lead) in a similar retail environment or a minimum of 6 weeks of experience as sales/cashier at Melrose.
- If a sales/cashier or shoe associate with less than 45 days of employment with Melrose, must have a minimum of 2 months of prior supervisory experience that can be verified.
- Must fill out promotion request form and submit to HR.
- Bronze & Silver Stores - Must be a minimum of 18 years old. If still in high school must be a senior.
- Gold & Platinum Stores - Must be a minimum of 18 years and out of high school.
Responsibilities
- Provide customers with quality team service.
- Maintain clean and organized surroundings in accordance with company standards.
- Share responsibility and accountability for sales performance.
- Ensure productivity of staff.
- Implement loss prevention measures.
- Oversee merchandising.
- Maintain store safety.
- Manage operating functions of the store while in charge.
- Supervise and direct the activities of the store.
- Meet all deadlines imposed by the corporate office and store management.
- Organize work to maintain a smooth work flow.
- Communicate effectively.
- Coordinate staffing schedule to ensure team service.
- Direct and train employees.
- Maintain a good working relationship with co-workers and management.
- Follow both written and verbal directives/assignments.
- Learn and understand the accurate use of all equipment and policies and procedures.
- Recognize urgent situations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
