Service Manager | Hattiesburg, MS

Empire Truck Sales • Hattiesburg, MS

2d

About The Position

Empire Truck Sales, LLC, a large Freightliner and Western Star heavy truck dealership in the Southeast, is seeking a Service Manager to lead daily service operations at its Hattiesburg dealership. The role oversees technician workflow, productivity, service quality, and customer satisfaction, and reports to the Service Director where that position exists. Experienced service leaders and shop foremen, lead technicians, and service advisors ready for their next step are welcome to apply.

The Service Manager coordinates repair scheduling and technician assignments, monitors productivity and repair turnaround, and ensures repair orders are accurately documented and completed on time. The role supervises and develops technicians, service advisors, and support staff; coordinates with Parts and Warranty; communicates repair status and estimates to customers; and resolves escalated concerns. The manager also follows applicable manufacturer service and warranty procedures and maintains shop safety and organization.

The position is full-time, day shift, with negligible travel. Compensation is undisclosed and includes potential commission and performance-based incentives. Employment offers are contingent on successfully passing a background check and drug screening. The company is an Equal Opportunity Employer and promotes a safe, drug-free workplace.

Requirements

• At least 2 years of relevant experience in automotive, commercial truck, fleet maintenance, heavy equipment, or related mechanical service operations, including demonstrated leadership, supervisory, or team coordination responsibilities.
• Working knowledge of repair scheduling, technician workflow, service quality, and service department operations.
• Demonstrated ability to lead, coach, or coordinate employees in a technical or service environment.
• Strong communication, organization, customer service, and problem-solving skills.
• Ability to prioritize competing demands and maintain accountability in a busy service environment.
• Basic computer proficiency, including Microsoft Office, and ability to learn dealership service software.
• Commitment to workplace safety, repair quality, and customer satisfaction.

Nice To Haves

• Experience as a Service Manager, Assistant Service Manager, Service Advisor, Shop Foreman, Lead Technician, or similar role.
• Commercial heavy truck dealership or retail service experience.
• Familiarity with Freightliner, Western Star, Detroit, or other commercial truck manufacturers.
• Experience with repair orders, warranty procedures, dealership management systems, and productivity reporting.
• Diesel mechanical training or experience and familiarity with labor efficiency and operating expenses.

Responsibilities

• Manage daily shop operations, including repair scheduling, technician assignments, and workflow.
• Monitor technician productivity, labor efficiency, and repair turnaround against established goals.
• Review repair orders for accurate documentation and on-time completion.
• Supervise, coach, and train diesel technicians, service advisors, and support staff.
• Coordinate with Parts and Warranty to reduce delays and keep customers’ trucks on the road.
• Keep customers informed about repair status and estimates, and resolve escalated concerns.
• Follow DTNA, Freightliner, Western Star, and Detroit service and warranty procedures.
• Enforce safety procedures and maintain a clean, organized shop.

Benefits

• Competitive compensation with commission earning potential
• Performance-based incentives
• Medical, dental, and vision insurance
• Company-paid short- and long-term disability insurance
• 401(k) retirement plan with company contribution
• Paid time off and company holidays
• Ongoing training and leadership development
• Career advancement opportunities within a growing dealership organization

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed