Service Manager | Clark County

Columbia Credit Union•Battle Ground, WA

1d•$32 - $34•Onsite

About The Position

Columbia Credit Union is seeking a member-driven Service Manager to help lead branch operations, develop high-performing employees, and create outstanding member experiences. This role involves leading a team, ensuring exceptional member service, overseeing daily branch operations, and supporting branch growth. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a commitment to member satisfaction.

Requirements

3+ years of banking, credit union, or financial services experience
Experience opening accounts and supporting consumer lending activities
Strong knowledge of financial products, member service, and branch operations
A thorough understanding of unsecured loan products, titled loans, credit cards and Home Equity loan products.
Excellent communication, coaching, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
NMLS license or ability to obtain upon hire

Nice To Haves

Bachelor's degree in Business Administration

Responsibilities

Lead, coach, and develop a team of Member Service Associates
Ensure exceptional member service and financial solutions delivery
Oversee daily branch operations, cash handling, security, and compliance
Monitor performance, productivity, and operational accuracy
Support branch growth through member relationship building and product referrals
Conduct employee coaching, training, and performance development
Serve as the branch leader in the absence of the Branch Manager
Ensure adherence to all credit union policies and regulatory requirements