Service Manager | Clark County

Columbia Credit Union • Battle Ground, WA

2d • $32 - $34 • Onsite

About The Position

Join Columbia Credit Union, a trusted community-focused financial institution with $2.5B in assets and 120,000+ members. Recognized as a Best of Clark County and Best in Business winner, we're looking for a member-driven Service Manager to help lead branch operations, develop high-performing employees, and create outstanding member experiences at one of the region's most respected financial institutions.

Requirements

• 3+ years of banking, credit union, or financial services experience
• Experience opening accounts and supporting consumer lending activities
• Strong knowledge of financial products, member service, and branch operations
• A thorough understanding of unsecured loan products, titled loans, credit cards and Home Equity loan products.
• Excellent communication, coaching, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• NMLS license or ability to obtain upon hire

Nice To Haves

• Bachelor's degree in Business Administration

Responsibilities

• Lead, coach, and develop a team of Member Service Associates
• Ensure exceptional member service and financial solutions delivery
• Oversee daily branch operations, cash handling, security, and compliance
• Monitor performance, productivity, and operational accuracy
• Support branch growth through member relationship building and product referrals
• Conduct employee coaching, training, and performance development
• Serve as the branch leader in the absence of the Branch Manager
• Ensure adherence to all credit union policies and regulatory requirements

Benefits

• 100% employer-paid Medical, Dental & Vision for employees
• $200/ month opt out
• 401(k) with 100% match up to 6% contribution
• Generous PTO, paid holidays, and extended sick leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level