Service Manager

Goodfellow Corporation • El Mirage, AZ

1d • Onsite

About The Position

As a Service Manager, you are responsible for the health of your department. This includes but is not limited to managing a team of both field and in-house service technicians. You will be communicating with customers and sales staff regarding services being performed.

Requirements

• Minimum of 5 years in the aggregate processing/heavy equipment industry
• Minimum of 5 years of management experience
• Must have a clean driving record.
• Needs strong computer skills and proficiency with such programs as NetSuite and Service Pro.
• Must be able to pass background check and pre-employment drug screening.

Nice To Haves

• Ability to develop and maintain good working relationships with coworkers and customers.
• Well-organized with strong written and verbal communication skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Directs overall service department operations.
• Displays broad knowledge of industry standards and practices, including product details and company services provided.
• Assists technicians in diagnosing malfunctions in machinery and equipment.
• Exhibits professional behavior that promotes teamwork, fosters cooperation and collaboration, and enhances productivity in the workplace in a time-conscious and efficient manner.
• Closely manages the work in progress including closing work orders, certifying warranty processes are followed, complete service bulletins, and ensuring all other key areas of work order management are kept up to date.
• Oversees and controls departments tools and support equipment.
• Communicates with customers and sales staff on the status of services being performed and address/resolve related concerns.
• Conducts weekly safety meetings and ensures compliance with OSHA and MSHA rules, regulations, standards, and all company safety policies.
• Manage daily use of time clock.
• Assists staff in solving work problems.
• Provide guidance to service team, gather information and communicate company strategy and policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed