Service Manager

Mills Automotive Group•Baxter, MN

4d•$60,000 - $90,000

About The Position

We are seeking an experienced and motivated Service Manager to lead the service department. The role oversees daily operations, drives profitability, ensures high levels of Guest satisfaction, and develops a high-performing team of technicians. Compensation is commission/incentive-based, with a stated annual range of $60,000–$90,000+. Pay comprises a base draw and incentives tied to Guest Service scores, net income, and gross profit; incentive amounts are uncapped.

Requirements

At least 3 years of experience in an automotive dealership service department.
Strong leadership and team development skills.
Proven track record of driving service department performance and profitability.
Excellent communication and Guest service skills.
Familiarity with dealership management systems such as CDK.

Nice To Haves

OEM experience.

Responsibilities

Manage service department operations, including workflow, scheduling, and productivity.
Lead, coach, and develop service technicians and support Team.
Monitor and improve performance metrics, including labor sales, effective labor rate, hours per RO, and Guest satisfaction scores.
Ensure exceptional Guest experiences and handle escalated Guest concerns.
Maintain compliance with manufacturer standards and warranty requirements.
Control expenses, manage the departmental budget, and drive profitability.
Work closely with sales departments to maximize overall dealership performance.
Maintain a safe, organized, and efficient shop environment.