Service Manager

Bill Jacobs Volkswagen • Naperville, IL

14h • Onsite

About The Position

Join one of the most respected dealer groups in the Midwest. Bill Jacobs Volkswagen is a multi-year winner of the J.D. Power Dealer of Excellence Award and Volkswagen’s Wolfsburg Crest Club. We are part of a five-brand, two-location group with a loyal customer base and a leadership team that is invested in your success. This role comes with the infrastructure to win: a large loaner fleet, master-certified technicians, a dedicated Client Care team driving appointment volume, and a marketing budget you’ll actually control. We’re looking for a service leader who is ready to take ownership of the full customer relationship — from first visit to long-term loyalty.

Requirements

• 2+ years of dealership service management experience
• Demonstrated track record of growing customer pay revenue and improving retention
• Experience executing service marketing initiatives — menus, campaigns, loyalty programs
• A leader who develops people, drives accountability, and brings out the best in a team
• Strong communicator with a genuine guest-first mindset and high CSI results to show for it

Nice To Haves

• VW, import, or luxury brand experience
• CDK and MyKaarma proficiency

Responsibilities

• Customer acquisition and retention — growing the customer base and keeping them coming back through exceptional service and proactive outreach
• Department revenue — driving labor and parts growth, managing expenses, and consistently hitting monthly performance targets
• Marketing execution — partnering with our marketing team and managing a dedicated budget to deploy service menus, campaigns, and retention programs that grow customer pay business
• CSI and guest experience — setting and sustaining the standard from write-up to delivery
• Team leadership — hiring, coaching, scheduling, and developing service advisors, technicians, and support staff
• Operational oversight — workflow, dispatching, repair order management, and warranty compliance in accordance with VW standards

Benefits

• Blue Cross Blue Shield medical (PPO and HMO)
• dental
• vision
• life insurance
• short and long term disability plans
• Supplemental options including pet insurance, identity theft protection, and pre-paid legal
• 401(k) with company contribution
• Generous PTO
• Employee discounts on vehicles, parts, and service
• Wellness programs for employees and family members including an onsite Physician’s Assistant and Health Coach

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed