Service Manager, Robot Technicians

Figure • Santa Clara, CA

2d

About The Position

Figure is an AI robotics company developing autonomous general-purpose humanoid robots designed to perform tasks in home and commercial markets. The company is headquartered in San Jose, California, and aims to ship humanoid robots with human-level intelligence.

Figure is seeking a Service Manager to lead the technicians who diagnose, repair, and maintain its humanoid robots. The role owns day-to-day service operations, develops a high-performing technical team, and represents service quality to customers and engineering. It is suited to a hands-on leader who wants to build a service business from the ground up as humanoid robots enter real-world deployment.

Requirements

• Bachelor's degree or equivalent experience.
• At least 5 years of experience in a service-focused, field service, technical repair, or manufacturing environment, including at least 2 years leading technician teams.
• Proven track record running service operations in a fast-paced, technology-driven environment with customer-facing responsibilities.
• Experience managing complex processes using Lean or other continuous improvement techniques.
• Strong grasp of business metrics and ability to drive results in productivity, quality, and cost.
• Excellent written and verbal communication skills, with the ability to align technicians, engineers, and customers.
• Low-ego, team-first leadership style and a pragmatic, can-do approach to problem-solving under pressure.
• Valid driver's license and ability to travel to customer sites as needed.

Nice To Haves

• Robotics, EV, aerospace, or industrial automation service experience.
• Hands-on experience troubleshooting electromechanical systems, motors and actuators, batteries, sensors, or embedded electronics.
• Experience establishing a new service organization, field service program, or repair depot.

Responsibilities

• Lead daily service and repair operations, prioritizing work to maximize robot uptime and turnaround time across internal fleets and customer deployments.
• Hire, train, and mentor robot service technicians; provide regular feedback, build career paths, and set the standard for technical excellence.
• Champion safety, quality, and efficiency in every repair, and develop and enforce procedures for working on high-voltage, battery, and actuated systems.
• Represent Figure to internal and commercial customers, exceed customer expectations, monitor service trends, and create standards and processes that improve the service experience.
• Drive service KPIs, including uptime, mean time to repair, first-time fix rate, cost, and parts usage.
• Use Lean or similar continuous improvement methods to improve complex workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager