Service Manager

Alta Equipment Group•Wallingford, CT

17d•Onsite

About The Position

We provide our employees with the following tools and resources to be successful: Training, Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!), 401(k) with match, Competitive wages, Company laptop, Paid time off, 10 paid holidays. Our Wallingford, CT location is looking for a full time Service Manager. The primary responsibilities of the position consist of, but are not limited to: Supervise the operation of the service department, Foster a positive customer and employee relations atmosphere, Review & analyze department data meet sales and profit goals, Process and review work orders, invoicing and customer quotes, Monitor employee training progress, Oversee payroll entry and audit for accuracy, Purchase order acquisition and coordination, Monitor work in progress, Responsible for condition of service vehicles and facility, Incorporates Alta's Guiding Principles into daily activities, Performs other duties as assigned, Consistent, regular, and reliable attendance including being ready for work at the designated start time.

Requirements

4-6 years of previous management experience preferred
Strong working knowledge of electric and liquid propane units
Good mechanical aptitude
Excellent written and verbal communication skills
Good customer relations and people skills
Ability to successfully manage others
Computer Skills - Microsoft Word, Excel, and Outlook
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Responsibilities

Supervise the operation of the service department
Foster a positive customer and employee relations atmosphere
Review & analyze department data meet sales and profit goals
Process and review work orders, invoicing and customer quotes
Monitor employee training progress
Oversee payroll entry and audit for accuracy
Purchase order acquisition and coordination
Monitor work in progress
Responsible for condition of service vehicles and facility
Incorporates Alta's Guiding Principles into daily activities
Performs other duties as assigned
Consistent, regular, and reliable attendance including being ready for work at the designated start time