Service Manager (Park Edge)

Block Real Estate Services • Lenexa, KS

2d

About The Position

The Service Manager oversees maintenance operations to ensure the community’s physical condition, safety, and overall performance. Reporting to the Community Manager, the Service Manager works closely with them to support property performance, resident satisfaction, and operational goals. The role leads and develops the maintenance team and manages vendors and resources to deliver high-quality service.

The position oversees daily maintenance, preventative maintenance, inspections, service requests, unit turns, inventory, equipment, property condition, amenity upkeep, and seasonal needs. It also partners with the Community Manager on budgets and maintenance-related financial decisions, manages vendor relationships and purchasing, and ensures compliance with company policies, OSHA guidelines, safety standards, and applicable regulations.

The Service Manager promotes responsive, courteous resident service, communicates about maintenance activities and updates, oversees on-call operations, and coordinates after-hours emergencies. The role requires the ability to perform physical tasks such as lifting and carrying, work indoors and outdoors in varying conditions, and navigate all areas of the community. At properties that use golf carts, operating them is designated safety-sensitive work.

Requirements

• Strong mechanical aptitude, including HVAC, electrical, plumbing, and general maintenance.
• Willingness to be on call and carry a cell phone; ability to respond and be recalled to the property at any time, day or night.
• Willingness to adjust work schedule to complete major project assignments.
• Valid driver’s license and reliable transportation.
• EPA Type I & II Certification or EPA Universal Certification required.
• CPO certification required for properties with pools.
• Ability to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation.
• Ability to work indoors and outdoors in varying conditions and navigate all areas of the community.
• At properties that use golf carts, a person operating the golf carts must not be under the influence of alcohol or drugs because a lapse of attention could threaten health or safety and result in injury, illness, or death.

Nice To Haves

• Previous experience leading a maintenance team preferred.
• Good communication skills, including negotiating bids with vendors on project repairs.

Responsibilities

• Lead and manage daily maintenance operations, including service requests, preventative maintenance, and unit turns.
• Recruit, train, and develop maintenance team members; prioritize and assign work and promote accountability, safety, teamwork, and continuous improvement.
• Provide hands-on support for complex or critical repairs as needed.
• Operate, maintain, and oversee the use of maintenance equipment, tools, and property vehicles as applicable.
• Partner with the Community Manager on property performance, asset preservation, and operational priorities.
• Develop and maintain a preventative maintenance program aligned with company standards.
• Ensure scheduled maintenance, inspections, and required documentation are completed.
• Conduct regular inspections to identify and address maintenance and safety issues.
• Oversee unit turns for timely completion and quality; maintain inventory, tools, and equipment.
• Maintain property condition, curb appeal, and cleanliness, and ensure amenity areas such as pools and fountains are in proper working condition.
• Support seasonal property needs, including snow and ice removal.
• Collaborate with the Community Manager on budgeting, expenses, and maintenance-related financial decisions.
• Manage vendor relationships, including bidding, scheduling, and performance oversight; control maintenance expenses within budget and approval guidelines.
• Oversee purchasing and inventory processes.
• Ensure compliance with company policies, OSHA guidelines, safety standards, and applicable regulations; lead safety training and meetings and promote safe work practices.
• Safely handle and oversee the use of maintenance materials and chemicals in accordance with company standards.
• Ensure timely, high-quality, professional, and courteous completion of service requests for residents, customers, and team members.
• Communicate consistently with the Community Manager about service issues, property conditions, and operational needs.
• Communicate maintenance activities and updates to residents and support satisfaction through responsive service and follow-up.
• Oversee on-call operations, respond to after-hours emergencies, and coordinate emergency situations with team members and vendors.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee Assistance Program (EAP) for you and your household
• Generous PTO plan with flexible use for vacation, sick time, and personal needs
• Paid holidays and early close days throughout the year
• Birthday time off
• Parental leave
• Ongoing training and development opportunities, including support for relevant industry certifications
• Apartment rental discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed