Service Manager - Edmonton, Callingwood

Fountain Tire • Edmonton, AB

7d • Onsite

About The Position

Fountain Tire Callingwood is searching for a friendly and knowledgeable Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

Requirements

• 3-5 years’ experience as a Service Manager, Service Advisor providing Service Estimation or Automotive Service Technician
• Knowledge of mechanical services
• Effective leadership skills, with a strong focus on operations and business processes
• High level of integrity and accountability
• A customer service focus
• Ability to develop and maintain effective relationships with team members and customers
• Strong communication, and interpersonal skills
• Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
• Flexible, patient, and calm when working with tight schedules

Responsibilities

• Overseeing and managing mechanical and tire services
• Setting quality standards and maintaining the quality of all shop activities
• Ensuring completion of shop maintenance and repair work
• Addressing customer complaints and inquiries in a courteous, professional manner
• Advising technicians of work that must be completed
• Ensuring technicians compliance with company standards regarding quality, safety, and customer service
• Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
• Maintaining the cleanliness of the shop

Benefits

• Competitive compensation
• Health, dental and vision benefits
• Retirement savings plan with company matching
• Training for skills and certifications
• Regular day shifts
• Opportunity for money-making overtime
• Staff discounts on tires, parts and mechanical services
• Opportunity for growth including potential to enter management training program and own your own Fountain Tire store

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed